PRIVACY POLICY – AGANZE
Last updated: January 2026
This Privacy Policy (“Policy”) describes in detail how Aganze , (SIMMARA ENTERPRISES LLP), collects, uses, stores, processes, shares, and protects personal data of users in accordance with:
- The Digital Personal Data Protection Act, 2023 (“DPDP Act”)
- The Information Technology Act, 2000
- Applicable rules, guidelines, and notifications issued thereunder
- Other applicable Indian laws
By accessing, browsing, or using https://www.theaganze.com (“Website”), you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
1. DEFINITIONS & INTERPRETATION
Unless the context otherwise requires:
- “Personal Data” means any data about an individual who is identifiable by or in relation to such data, as defined under the DPDP Act.
- “Data Principal” means the individual to whom the Personal Data relates.
- “Data Fiduciary” means Aganze, which determines the purpose and means of processing Personal Data.
- “Processing” includes collection, storage, use, disclosure, sharing, retention, or deletion of Personal Data.
- “Consent” means free, specific, informed, unconditional, and unambiguous indication of the Data Principal’s agreement.
Headings are for convenience only and do not affect interpretation.
2. SCOPE & APPLICABILITY
This Policy applies to all Personal Data collected through:
- The Website
- Mobile devices and browsers
- Customer support interactions (email, WhatsApp, phone)
- Social media platforms where Aganze maintains an official presence
- Order processing, delivery, and after-sales services
This Policy does not apply to third-party websites linked from our Website.
3. CATEGORIES OF PERSONAL DATA COLLECTED
We may collect the following categories of Personal Data:
3.1 Identity & Contact Data
- Full name
- Email address
- Mobile number
- Billing and shipping address
3.2 Transaction & Financial Data
- Order details
- Invoice information
- Payment reference numbers
- Refund and chargeback details
Note: All payments are processed securely by Razorpay Software Private Limited. We do not store debit card, credit card, UPI, or net-banking details.
3.3 Technical & Usage Data
- IP address
- Browser type and version
- Device identifiers
- Pages visited, time spent, navigation paths
- Cookies and similar technologies
3.4 Communication Data
- Emails, chats, messages, and call records exchanged with customer support
- Feedback, reviews, and queries
4. PURPOSES OF PROCESSING
We process Personal Data for the following purposes:
- Creating and managing customer accounts
- Processing orders, payments, deliveries, returns, and refunds
- Verifying identity and preventing fraud
- Communicating order updates and service information
- Improving website performance and user experience
- Conducting analytics and internal business research
- Complying with legal, regulatory, taxation, and accounting obligations
- Resolving disputes, grievances, and legal claims
5. LEGAL BASIS FOR PROCESSING
Personal Data is processed on the basis of:
- Consent provided by the Data Principal
- Performance of a contract, such as fulfilling an order
- Compliance with legal obligations
- Legitimate business interests, including fraud prevention and platform security
Consent may be withdrawn at any time in accordance with Section 9 of this Policy.
6. CONSENT MECHANISM
By submitting Personal Data on the Website, you expressly consent to its processing for the purposes stated herein.
Consent for non-essential cookies, analytics, and marketing tools is obtained through a cookie consent mechanism.
7. DATA SHARING & THIRD-PARTY DISCLOSURES
We may share Personal Data strictly on a need-to-know basis with:
- Shopify Inc. – website hosting, order and customer management
- Razorpay Software Private Limited – payment processing and refunds
- Delhivery Limited – shipping, delivery, and reverse logistics
- Government authorities, when legally required
All third parties are contractually obligated to protect Personal Data.
8. CROSS-BORDER DATA TRANSFERS
Some service providers may process Personal Data on servers located outside India. We ensure reasonable safeguards and compliance with applicable laws for such transfers.
9. DATA RETENTION
We retain Personal Data only for as long as necessary:
- Order and transaction records: up to 7 years
- Customer communications: up to 24 months
- Marketing data: until consent is withdrawn
- Analytics data: up to 18 months
Data is securely deleted or anonymised thereafter.
10. RIGHTS OF DATA PRINCIPALS
You have the right to:
- Access Personal Data
- Request correction or erasure
- Withdraw consent
- Seek grievance redressal
Requests may be sent to care@theaganze.com.
11. SECURITY SAFEGUARDS
We implement appropriate technical and organisational measures including SSL encryption, access controls, and secure servers to protect Personal Data.
12. DATA BREACH NOTIFICATION
In the event of a personal data breach, we will notify affected Data Principals and authorities as required under applicable law.
13. CHILDREN’S DATA
Our Website is not intended for individuals under 18 years of age. We do not knowingly collect Personal Data of minors.
14. GRIEVANCE REDRESSAL
Grievance Officer
Email: care@theaganze.com
Complaints will be addressed within 30 (thirty) days of receipt, as required under applicable Indian law.
15. AMENDMENTS
We reserve the right to modify this Policy at any time. Changes will be effective upon posting on the Website.
16. GOVERNING LAW
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Courts in Delhi, India shall have exclusive jurisdiction over any disputes arising under this Policy.