Aganze Jewels

RETURN, REFUND & EXCHANGE POLICY – AGANZE

Last updated: January 2026

This Return, Refund & Exchange Policy (“Policy”) governs all returns, refunds, exchanges, and cancellations for products purchased from Aganze, (SIMMARA ENTERPRISES LLP), through https://www.theaganze.com (“Website”).

This Policy should be read in conjunction with our Terms & Conditions, Privacy Policy, and Cookie Policy.

By placing an order on the Website, you agree to be bound by this Policy.

 

1. DEFINITIONS

For the purposes of this Policy:

• “Product” means any jewellery item purchased from the Website.
• “Return” means the process of sending a Product back to the Company for refund or exchange.
• “Exchange” means replacement of a Product with another eligible Product or AGANZE Points which can be redeemed on next purchase.
• “Refund” means reversal of the purchase amount to the original payment method or approved alternative.
• “Reverse Pickup” means collection of the returned Product from the Customer’s address by our logistics partner.
• “Original Condition” means unused, unworn jewellery with all original tags, packaging, certificates and security seals intact.

 

2. RETURN ELIGIBILITY & TIMEFRAME

2.1 Return Window

• Products are eligible for return within 7 (seven) calendar days from the date of delivery.

Requests raised after the return window will not be accepted.

 

2.2 Condition of Returned Products

Returned Products must:

• Be unused, unworn, and undamaged
• Be in original condition
• Include original packaging, tags, certificates, and any free items
• Show no signs of wear, alteration, tampering, polishing, resizing, or damage

Products failing inspection will be rejected and returned to the Customer.

 

3. NON-RETURNABLE ITEMS

The following items are not eligible for return or refund, except in case of manufacturing defects or incorrect delivery:

• Customized or engraved jewellery
• Toe rings, earrings, ear tops, and similar hygiene-sensitive products
• Clearance or “Final Sale” items
• Gift cards or promotional vouchers

 

4. HOW TO INITIATE A RETURN

To initiate a return:

1. Contact care@theaganze.com within 7 days of delivery
2. Provide order number and reason for return
3. Share a mandatory unboxing video and clear product images
4. Wait for return approval from our support team

Returns initiated without approval may be rejected.

 

5. REVERSE PICKUP (DELHIVERY)

• Approved returns are collected via Delhivery reverse pickup from the Customer’s delivery address.
• Return shipping is fully covered by Aganze  for eligible returns, including change-of-mind returns.
• Pickup attempts depend on serviceability and operational constraints.
• Customers must ensure availability at the pickup address on the scheduled date.

Failure to hand over the Product after confirmed pickup scheduling may lead to return cancellation.

 

6. INSPECTION & QUALITY CHECK

• All returned Products undergo a strict quality inspection upon receipt.
• Inspection includes checking:
• Physical condition
• Tags and packaging
• Signs of wear, alteration, or misuse

The Company reserves the right to reject returns that fail inspection.

 

7. REFUNDS

7.1 Refund Method

• Refunds are processed to the original payment method used at checkout.
• Payments made via Razorpay are refunded through Razorpay only.
• Cash on Delivery (COD) refunds are processed via bank transfer upon submission of valid bank details.

 

7.2 Refund Timeline

• Refunds are initiated within 7–10 business days after successful inspection.
• Bank or UPI processing timelines may take an additional 5–7 business days, depending on the bank.

Aganze is not responsible for delays caused by banks or payment networks.

 

7.3 Store Credit Option

Customers may choose store points / store credit instead of a monetary refund.
Store credits are non-transferable and subject to validity conditions.

 

8. EXCHANGES

• Exchanges are permitted within 7 days from delivery, subject to eligibility.
• Exchanges are subject to stock availability.
• Price differences, if any, must be settled before dispatch.

 

9. CANCELLATIONS

• Orders may be cancelled before dispatch by contacting customer support.
• Orders already shipped cannot be cancelled and must follow the return process.

 

10. DAMAGED OR INCORRECT PRODUCTS

In case of damaged or incorrect delivery:

• Notify us within 48 hours of delivery
• Provide a mandatory unboxing video
• Share clear images of the Product and packaging

Failure to comply may result in rejection of the claim.

 

11. ABUSE & MISUSE PREVENTION

The Company reserves the right to:

• Reject repeat or suspicious return requests
• Restrict or terminate accounts engaging in misuse or fraudulent activity

 

12. FORCE MAJEURE

Returns, pickups, or refunds may be delayed due to events beyond reasonable control, including natural disasters, strikes, government restrictions, or logistics disruptions.

 

13. GOVERNING LAW

This Policy shall be governed by and construed in accordance with the laws of India.
Courts in IndiaDelhi, India shall have exclusive jurisdiction.

 

14. CONTACT INFORMATION

📧 care@theaganze.com
🌐 https://www.theaganze.com